Refund Policy

Refund Policy


Our refund policy is simple and transparent. You can get the refund if:

1) The product is received in a damaged/ tampered condition;
We request our customers to open and check the product at the time of delivery. In case there is any damage found to the product, please send an email at connect@kalagharstore.com within 48 hours of delivery of the product along with your order details.

We will send you an replacement against the damaged product or we can refund the amount.
We will bear the cost of sending you a replacement and getting the damaged product picked up from your place.

2) If you did not like the product; 
Please send us an email at connect@kalagharstore.com within 48 hours of delivery of the product along with your order number. 
 
Note:

1) Cost of sending the shipment to us would be borne by you or If you want, we can get the product picked up from your place and can deduct the charges and can refund the balance amount.
2) The product has to be packed properly so that it reaches us safely in both the cases (if you are taking care of the delivery or we are taking care of the delivery).
The product will be dispatched once we will receive the returned product.
 
Cancellation Policy 
 
For some reason if you do not wish to proceed with the order, inform us by sending an email at connect@kalagharstore.com along with your order id.
We will cancel your order and will issue a credit note for the equivalent purchased amount.
No cancellation would be entertained for the dispatched orders.
We are kalagharstore.com, a service provided by Kalaghar Enterprises. LLP. In this Refund Policy, references to “you” mean any person submitting any data to us or the Site.
 
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